Healthcare Surveys

The NHS Plan requires each NHS Trust in England to obtain feedback from patients about their experiences of care. Data capture Solutions can provide a fully managed healthcare survey service. We offer survey design, mailing services, PO box response handling, data extraction, validation and report production services.

These survey results are required by the Healthcare Commission (CHI) in their publication of annual performance indicators. Full details on the performance indicators can be found here (www.ratings.chi.nhs.uk).

The NHS Patient Survey Programme covers Primary Care Trusts, Acute Trusts, Mental Health, Ambulance Trusts and others. There are also plans for surveys focusing on the National Service Frameworks for coronary heart disease, mental health, older people, diabetes, etc.

Data Capture Solutions can provide advice on patient survey design and how to conduct the patient surveys. We can then provide a fully managed healthcare survey service.

Our NHS Patient Survey Service includes acting as a data centre to collate the NHS survey forms, checking the quality of the survey forms, and analysing the survey data. This will enable the health service providers to identify the major priorities for quality improvement in patient care.

The NHS Plan recognises that 'Listening to patients' views is an essential part to delivering a patient-centred health service. Data Capture Solution's NHS Patient Survey Service can help each NHS Trust to achieve this objective.

If you'd like to find out more about NHS Patient Surveys, or general heath surveys, please call us now on 01753 616720 or contact us with your particular requirements.